All posts in " angry people "

Responding to angry people

By Dave Henning / July 27, 2016

Dr. Gary Chapman suggests seven steps for responding to angry people in Chapter 13 (“Confronting an Angry Person”) of Anger.  Dr. Chapman discusses the first three steps in today’s blog; 1.  Listen. You validate an angry person by listening to his story.  Once you’ve heard the story, ask him to repeat it.  As a result, […]

Call Now Button