The pathway to understanding
By Dave Henning / July 28, 2016In today’s blog, Dr. Gary Chapman reminds us that “listening paves the pathway to understanding.” Consequently, he illustrates this by presenting steps four through seven of his seven-step process for responding to angry people. 4. Seek to understand the angry person’s plight. Since you have listened, listened, and listened, now put yourself in the angry person’s […]